FINANCIAL EFFICIENCY AND CUSTOMER SATISFACTION 4
Healthcare is among the key sectors in anygiven country as far as the well-being of the citizens is concerned.The industry should, therefore, focus onquality delivery to the patients and at the same time, ensure thatthere is professional growth and success of the health careproviders. Usually, in any organization,the administrators oversee daily activities and ensures that allcourse of actions taken are consistent with set objectives. Theefficiency in the management of medicalcare centers has an implication on the delivery of health careservices. In this regard, the administrators are mandated to ensurethat the patients receive quality therapy. Accordingly, the essayexplains various mechanisms that can be adopted by Christian healthadministrator to balance the importance of financial efficiency andcustomers’ satisfaction.
The growing population and health needs have posed numerouschallenges in the provision of quality healthcare services. Theadministrators in this sector have been reluctant in coming up withstrategies geared towards solving the menace and subsequently,improving medical care provision. Delivery of standard healthcareservices calls for heavy investment in terms of infrastructure andhuman capital. In this perspective, Christian health administratorsshould introduce a service line management and a patient-levelinformation costing system that will result in significant savings(Boucher, McMillian, & Gould, 2015). Thequality of services offered is often used as a performancemeasure in the healthcare industry. The proposed systems will be in aposition to track the correlation between the cost incurred byindividual patients and evidence of recovery after therapy.
The administrators need to ensure that there is proper coordinationamong all healthcare practitioner. Proper harmonization staff will goa long way in ensuring that quality healthcare services are deliveredand this will result in enhanced customersatisfaction. Corrigan, Donaldson, & Kohn (2001) affirm that acordial working environment in a healthcare setting results inenhanced quality delivery, reduced variablecosts, and ultimately, customer satisfaction. With coordination,canons for accurate diagnosis and proper therapy can be adhered toeasily. According to Boucher, McMillian, & Gould (2015), the lackof coordination among health care providers is among the majorfactors that contribute to poor healthcare services and thesubsequent frustration to the patients.
The administrators also need to factor in suggestions from all thepractitioners when deciding the course of action in the management ofhealth care systems. Health care providers deal with the patientsdirectly and thus, they are in better position to recommendedmeasures that can be implemented to ensure customer satisfaction. Inthis light, the administrators will be in a position to implementpolicies based on evidence. Sadeghi, Barzi, Mikhail, & Shabot(2013) ascertain that medical care industry hasshifted to evidence-based practice owing toits substantial benefit in regard to improved service delivery. Theinclusion of recommendation from nurses and physicians willaid in designing strategies geared towards enhanced quality andfinancial effectiveness.
In conclusion, the essay has suggested some of the approaches thatChristian health administrator can consider in an attempt to balancethe importance of financial efficiency and customers’ satisfaction.It is evident that proper coordination, the introductionof patient-level information costing system, and evidence-baseddecision making will have substantial positive impacts on customersatisfaction and financial efficiency.
Boucher, N.A., McMillian, M.A., & Gould, J.S. (2015). Agents forchange: Nonphysical medical providers and health care quality. ThePermanente Journal, 19(1), 90-93.
Corrigan, J.M., Donaldson, M.S., & Kohn, L.T. (2001). Crossingthe quality chasm: A new health system for the 21st century.Washington, DC: The National Academies Press. Retrieved on 15thMarch 2016 from,http://www.nap.edu/html/quality_chasm/reportbrief.pdf
Sadeghi, S., Barzi, A., Mikhail, O., & Shabot, M. (2013).Integrating quality and strategy inhealth care organizations.Burlington, MA: Jones and Bartlett Learning. ISBN: 9780763795405