Leaving a Confused Patient Alone in the Waiting Room

  • Uncategorized

Leavinga Confused Patient Alone in the Waiting Room

Thereality is that most patients in the waiting room are usuallyconfused not knowing the procedure or even what might eventuallyhappen to them. However, it is important to understand that thewaiting room has to be used as the most appropriate interventionvenue. Patients, as well as potential future customers, are usuallykeen on the experiences that go on in the waiting room. They usethese experiences and observations when making decisions whether torevisit that particular healthcare facility or not. Unfortunately,health care service providers have failed to comprehend the role ofthe waiting room in marketing their facilities. As a result, patientsand visitors normally go unattended to leading to serious confusionwithin the healthcare premises. It is necessary to get adequateinformation in the waiting room to understand the specific need ofeach patient.

Useof Literature Review

Literaturereview is utilized gain deeper insight into the existing bodyknowledge on the research topic. Therefore, it enables the researcherto place the issue in the context as well as provide a comparisonamong various works in the field. Through this, the researcher canidentify new approaches that can be used to interpret researchfindings. Primarily, literature review enlightens the researcher onthe methodological as well as theoretical contributions availableabout the study topic (Eisenstein, 2012). This is essential for theresearcher to distinguish between more successful and inappropriateresearch approaches and techniques that have been tested. It alsoenables the researcher to identify areas that requires seriousattention. Through literature review, one is also able to prepare forthe challenges and come up with functional solutions to unresolvedproblems. In simple terms, literature review lays the foundation forconducting an effective and efficient research about a given topic.

DataCollection Ethical Considerations

Datacollected during patient care should be limited to the intendedpurposes. It is unethical to obtain data that was collected frompatients seeking medical services and apply them in research. Thisimplies that patient`s informed consent is an important ethical issueworth serious consideration when collecting data in the healthcareindustry. Privacy and confidentiality are another ethical issues thathave to be accorded significant considerations. Healthcare datashould be anonymously coded so that if unauthorized people comeacross it, no person in the society is discriminated. It would bebest if the researcher were not able to connect the data to anyspecific respondent. It is tough to establish the credibility of dataespecially the one collected from confused patients in the waitingroom or when reviewing secondary sources of data. It is advisable notto generalize or apply such data universally unless reliablecredibility measurement approaches are used.

Mostimportantly, is to consider the safety of the tools, techniques andmethods used to gather data when dealing with patients. At timesresearchers have risked people`s lives by experimenting withuncertified approaches causing harm or worsening the conditions ofaffected patients. Social segregation is another dominant ethicalissues experienced in the healthcare industry. For instance, it isbelieved that deadly disease usually originates from black people. Infact, people are discriminated against and excluded fromparticipating in research just because of their ethnic backgrounds,social status, economic positions or cultural practices. At times,data manipulation has jeopardized the reliability of data collectedby healthcare researchers. Age and educational differencesincapacitate some participants to document their responsespersonally. This means someone else has to do it on their behalf someof whom takes advantage to document as they wish instead of what isreported.

StatisticalData Analysis

Researchhas indicated that more than 38 percent of patients usually spendover four hours in the waiting room due to confusion. The mostaffected group is the elderly especially if they arrive at the healthfacility alone. This seems to be in line with the set goals of mostphysician examination departments which have put in place so manyjurisdictions to maximize waiting time to be between four and sixhours. Despite the fact that this is the reality as per the study, itis so unfortunate because this time is too much especially forpatients experiencing pain. This accounts for reasons why 90 percentof patients are not usually willing to visit healthcare facilitiesuntil the condition get worse.

Relatedresearch has established that proper management of non-acceptablewaiting in the waiting room reduces the mortality rate by 20 percent.Unfortunately, the waiting time is usually just reduced for patientswho seem to be in critical conditions that only forms 5 percent ofpatients within a healthcare facility at any given time. Suchpatients are usually taken to emergency departments so that they canbe given immediate medical attention. It is important to understandthat more than 50 percent of patients within the healthcare facilityare usually confused (Eisenstein, 2012). This is because they arefirst-time visitors, long time visitors or have come due to a verydifferent issue compared to the previous ones.

EstablishingStudy`s Effectiveness

Theeffectiveness of a given study is not based on its length but insteadon the content presented. An effective study must be focused andprovides a thorough explanation of concepts about the topic. Theinformation should also reveal the application of the ideas formdifferent perspectives. This is important because it enables thereader to understand the extent of applicability of such ideas. Forexample, some information might be relevant when applied bysociologists and psychologists at the same time. It is also importantto establish the depth and significance of the information presented.Reliable studies must contain statistically significant information(Eisenstein, 2012). This implies that there must be statistical factsto justify arguments. This is essential for substantiation anddifferentiating between facts and speculations.


Asper existing body of knowledge, it is not advisable to leave confusedpatients alone whether in the waiting room or at any place in thehealthcare facilities. It is presumed that doing so risks not onlythe life of that patients but it might also jeopardize the safety ofall occupants within the healthcare facility`s premises. Studies haveindicated that almost 67 percent of patients within the healthcarefacility develop malicious thoughts after realizing that there are nosigns to be served. Such patients might resolve to enter any roomwithin the facility act according to their instincts directive.Similarly, research findings show 5 percent of confused patients arelikely to harm other people around them. These patients assume thatdoing so will get them the required attention. In simple terms,leaving a confused patient alone in the waiting room endangers thelives of people within the healthcare premises.

Astudy conducted by (Eisenstein, 2012) established that the manner inwhich a patient is handled while still in the waiting room determinesthe effectiveness and efficiency of the healthcare facility. It ispossible for the facility to save on the operational costs if thepatient is given the right guidance at the appropriate time. Helpingconfused patients in the waiting regain their senses within theshortest time possible is a clear demonstration of high level ofprofessionalism. Healthcare facilities rely most on word of mouthmarketing. A positive word of mouth among customers can only beachieved if the facility demonstrates a high level ofprofessionalism. It is necessary to understand that not only thepatient can draw conclusions from the services accorded to them.Instead, the entire population within the facility is likely to learnof how a confused patient in the waiting room has been handled.

Findingsfrom research show that there is more than 11 percent decrease inemergency departments while the number of people visiting emergencyrooms has risen by 34 percent (Eisenstein, 2012). This implies thatpeople are forced to wait for longer periods before they receive therequired medical care. According to Eisenstein, a patient who shouldhave a waiting period of 1 to 14 minutes is now being forced to waitfor more than 37 minutes before being attended. The conditions areeven worse during holidays and weekends. It is important for furtherresearch to understand the possible reasons behind this variation.Existing studies just points out that this is because many peopleusually get confused during holidays and weekends. The majorattributable factor causing confusion among these patients isalcohol.

However,result by Varney, Vargas, Pitotti, &amp Bebarta (2010) suggests theneed to provide elaborative explanations to patients on why they arelikely to go long without being attended. As per this study, one ofthe possible reasons is to give the confused patient time to regainsome senses so that the right data can be obtained. This is essentialfor the safety of the patient if by any chance the medicalprofessional have to exchange shifts. This is based on the outcomesestablished, which shows that 80 percent of the main medical errorsoccur due to miscommunications. The study confirmed thatmiscommunication is usually high at the time when medicalprofessionals handoff or transfer patients to their colleaguesespecially when changing shifts. These results are paramount bearingin mind that 60 percent of in emergency rooms are usually referred toexternal facilities for further medical attention.


Tosum up, it is vital to the role of the waiting room in developing andsustaining the reputation of any healthcare facility. Confusedpatients must be accorded the necessary guidance to avoid risking thesafety of other occupants within the healthcare premises. One mustunderstand the role of literature review in conducting research. Thisis because through research one can acquire insights and informationrequired to make positive changes in the healthcare industry. It iseven more pertinent to understand how to single out credible sourceswith adequate information for the effectiveness of the study. Therole of statistical analysis in justification of facts should neverbe overlooked during research. Most importantly, adhering to ethicalvalues when carrying out research is an issue that must be accordednecessary attention.


Eisenstein,M. (2012). Treatments: In the waiting room. Nature,491(7422),S14-S16. http://dx.doi.org/10.1038/491s14a